Contact Non Gamstop Casinos

Whether you've spotted something out of date, want to suggest a casino for review, or just have a question about how non Gamstop casinos work, this is the page to use. We read every message that comes in, even if it takes us a little while to reply during busy periods.

What we can help with

Non Gamstop Casinos is a research and comparison site, not a casino, so we can't process deposits, withdrawals or account queries on behalf of any operator. What we can do is help with questions that sit closer to home:

Corrections to bonus terms, ratings or details on any brand we've covered, including Betmica, Kikibet, Betninja and the other sites listed on our rankings
Suggestions for casinos not on Gamstop that you think deserve a look
Questions about how we rate and rank sites, or why one casino sits above another
General queries about how self-exclusion schemes and non Gamstop sites relate to each other
Feedback on the site itself — broken links, unclear wording, missing information

For anything specific to an individual account — a delayed withdrawal, a bonus that hasn't credited, a login issue — you'll need to go directly to that casino's own support team. They hold the account and the payment details, and they're the only ones who can act on them.

Before you reach out, a few things worth checking first

A good number of questions we get are already answered elsewhere on the site, so it's worth a quick look before you send a message:

If you're new to this topic, our guide to non Gamstop casinos in the UK covers licensing, game selection and how to pick a site
If your question is about the wider organisation and how we work, see About Us
If you're weighing up whether playing at a site outside the scheme is right for you, our Responsible Gambling page sets out the support options available
If you want the full detail on how this site operates, including our editorial approach, the Terms and Conditions page has the specifics

How we handle commercial relationships

We should be upfront about this, since it sometimes comes up in messages we receive: Non Gamstop Casinos may earn a commission when a reader clicks through to a casino from our site and signs up. This doesn't affect where a brand sits in our rankings — commission never buys position, and we'll flag a weak point in a top-rated site just as readily as in one further down the list. If you think we've let a commercial relationship colour a review, tell us. We'd rather know.

What to expect once you've sent a message

We log every enquiry and read it in full — nothing gets skimmed or filtered out automatically
Corrections and factual queries are usually the quickest to action, since they just need checking against the operator's current terms
Broader questions, like requests to review a new casino, take longer since they involve proper research before we'll add anything to the site
We don't promise a fixed response time, but we do get through the inbox steadily rather than letting messages pile up

A note on player disputes

We're independent of every operator we list, which means we have no authority over their accounts, payments or customer service decisions. If you're in a dispute with a casino — over a withheld withdrawal, a rejected bonus claim, or anything account-specific — the first step is always that casino's own support or complaints channel. Keep records of your correspondence; it makes any dispute easier to resolve, whoever you end up raising it with.

A reminder before you play anywhere

Gambling should stay something you can afford and enjoy, whether you're playing at a UK-licensed site or one of the international casinos we cover that sit outside Gamstop. If you've self-excluded in the past and you're reconsidering that decision, it's worth thinking honestly about why, and setting your own limits from the start regardless of which site you choose. Players must be 18 or over to gamble at any operator featured on this site.

If none of the above quite covers what you're after, send us a message anyway. A short, clear description of what you need is all we ask for — we'll take it from there.